Return Policy

RETURN POLICY

At Deluxe Pup Store, we want you and your pup to love every item you purchase. If for any reason you are not satisfied, we offer a simple and transparent return process to ensure your experience is smooth and convenient.

• Eligibility for Returns
To be eligible for a return, items must be returned within 30 days of delivery and remain in their original condition, unused, unwashed, and with original packaging or tags attached. Items that have been used, altered, or damaged are not eligible for return.

• Non-Returnable Items
Certain items may be final sale and cannot be returned or exchanged. These may include gift cards, clearance items, or special promotional products. Please review the product description before purchasing.

• How to Initiate a Return
To start a return, please contact our customer support team at support@deluxepupstore.com with your order number and reason for the return. Our team will provide return instructions and, if required, a Return Merchandise Authorization (RMA).

• Return Shipping
Customers are generally responsible for return shipping costs, unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping service to ensure the package reaches us safely. Deluxe Pup Store is not responsible for lost or damaged return shipments.

• Refund Process
Once your return is received and inspected, we will notify you via email. If approved, refunds will be issued to the original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

• Exchanges
If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting our support team. Exchanges are subject to product availability.

• Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and arrange for a replacement or full refund at no additional cost.

• International Returns
International customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. Please note that customs duties and import taxes are non-refundable.

• Order Cancellations
Orders may be canceled before shipping by contacting our customer support team. Once an order has been shipped, it cannot be canceled but may still be returned according to this Return Policy.

• Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:

Email: support@deluxepupstore.com

Our team is always happy to assist you and ensure a smooth and reliable return experience.

Deluxe Pup Store — Comfort and style for every pup.