Shipping Information

SHIPPING INFORMATION

At Deluxe Pup Store, we aim to provide fast, reliable, and transparent shipping so you and your pup can receive your orders quickly and safely. Please read the information below to understand our shipping policies.

• Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or holidays. You will receive a confirmation email once your order has shipped.

• Domestic Shipping (U.S.)
We offer standard and expedited shipping options within the United States. Standard shipping typically takes 3–7 business days, while expedited shipping usually takes 1–3 business days, depending on your location.

• International Shipping
We ship internationally to select countries. Delivery times vary by destination, typically 7–21 business days. Customers are responsible for customs duties, taxes, and import fees, which are not included in the item price or shipping cost.

• Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping promotions may apply during special offers and sales.

• Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status online.

• Lost or Damaged Packages
Deluxe Pup Store is not responsible for packages lost or damaged during shipping. Please contact the shipping carrier directly for assistance. For orders that arrive damaged, contact us at support@deluxepupstore.com immediately so we can help resolve the issue.

• Address Accuracy
Please ensure your shipping address is complete and accurate. Deluxe Pup Store is not responsible for orders delayed or lost due to incorrect addresses provided by the customer.

• Shipping Restrictions
Some products may have shipping restrictions due to international laws, hazardous materials, or carrier regulations. We will notify you if your order contains items that cannot be shipped to your location.

• Combining Orders
Orders placed separately cannot be combined for shipping after payment. Please ensure all items are added to one order if you prefer consolidated shipping.

• Contact Us
If you have any questions about shipping, delivery times, or tracking your order, please contact us:

Email: support@deluxepupstore.com

Our team is happy to assist you and ensure fast, reliable delivery for every order.

Deluxe Pup Store — Stylish, comfortable shipping for every pup.